ABOUT

Who are we?
We are a group of people who love art, design and photography. We work together as a team since 2006 and keep improving our work from time to time. Our main priority is to give the best services to our clients. Until today, thousands of designs have been trusted to Kiebrothers  from all over the world.

What we do?
Kiebrothers main focus is to design, mainly for branding and advertising purposes. We do lots of design projects with startup, small, medium to big companies.

What is our goal?
Currently, we keep expanding our business and recruiting new talented designers. Our goal is to become the world leading design company.

Step 1 : Analysis
We start with analyzing your needs from the form you submitted. We read through the project specifications, check all the files, and see how we can make the project better. If we have any questions or suggestions, we will let you know back. Once everything is clear, we’ll send you the price quotation.

Step 2 : Payment
Great work starts from great commitment. After we have analyzed the form you submitted we will send you the quotation. 50% of the total project fee is needed before we start on it, this is a form of commitment from clients. Rest of the payment will be paid after the project is finished. Please note that this will not apply to the limited offer section.

Step 3 : Designing
At Kiebrothers, we always offer quality to our clients. Our designers continually work to explore new design style, fonts, methods, and techniques in design creation. All the designers assigned to your project are trained internally to maintain the high-quality standards of Kiebrothers. Our design style is simple & clean. The process of designing initial concept commonly will take 24 hour turnaround time in business days.

Step 4 : Quality Assurance
After we give you the initial designs, our quality assurance phase starts. This is when you can ask for revision if needed, because we want to make sure everything is perfect and exactly the way you wanted.

Step 5 : Delivery
Once the project is completed, we will deliver a preview for you to review and to make sure everything is good. If you have any questions, need any assistance, or want to make some changes, we will be right there helping you through the process and making sure you are completely satisfied. If everything’s already good we will deliver all the final designs after receiving the final payment.

How do I get my free quote?
You can always get a free quote by using the contact form. Please fill in all the information needed on our form and our team will get back to you within 24 hours weekdays.

Do you need upfront payment before doing the projects?
Yes, commonly we will ask for 50% upfront for us to start doing the project and 50% after the project has been finished.

Can I get a discount?
You will automatically getting discount price if you’re a return customers. This won’t apply to the special offers or limited offers projects.
What is your turnaround time?
The standard initial design on almost every project will be submit to you within 24 hours upon the project started. Which mean when we have received all the complete details of the work and accepted the upfront payment of the project. Please note that it may change depending on the complexity and specifications of your order.

How can I contact you?
Simply go to the contact page and fill in the form to send us questions. We will try our best to respond within 24 hours weekdays. You may also contact us using Skype with the name id : kiebrothers

What kind of payments do you accept?
Kiebrothers offers various methods of payment:
Most recommended one is through paypal.
Directly with your credit card on our site. We accept the following cards: Visa, MasterCard, Discover and American Express.
*Please let us know if you are unable to use any of the above-mentioned payment methods.

Privacy Policy
This privacy policy discloses the privacy practices for www.kiebrothers.com. This privacy policy applies solely to information collected by this web site. It will notify you of the following:
• What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
• What choices are available to you regarding the use of your data.
• The security procedures in place to protect the misuse of your information.
• How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. Your Access to and Control Over Information You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.The computers/servers in which we store personally identifiable information are kept in a secure environment.

Cookies
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site. Some of our business partners may use cookies on our site (for example, advertising platform). However, we have no access to or control over these cookies.

Links
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Updates
Our Privacy Policy may change from time to time and all updates will be posted on this page.
Last updated: 7 February 2015

Terms of Service Usage
The following Terms and Conditions govern all services offered by www.kiebrothers.com. By accessing, browsing, and using the Site and its services, you accept, without limitation or qualification, these TERMS AND CONDITIONS. Please read these Terms of Service carefully and completely prior to engaging us for services.

Delivery
The standard turnaround time for one web-banner is 1 working days. Each additional feature associated with the same project takes 1-5 working days, depending on the complexity, type  and specifications of the project.
The delivery timeline takes effect at the time that;
• Payment has been made for the order
• The order details have been accepted and agreed upon by the parties.
Delivery adjustments for bulk projects are available and provided on a per-project basis. Please also make sure that all content and image files are included in your project information provided to us. Please note that we start work on the project only after all details are clear between the client and the project manager.

Pricing
We offer our graphic design services at competitive prices. Please request our current rates for various packages and special offers at our website. Discounts for bulk projects are available and provided on a per-project basis.

Content and Terms of Use
The Terms and Conditions contain our intellectual property policies, our content policies and general use policies. We reserve the right to refuse to work on any project, without the need for providing justification therefore. We will not provide services for any project or potential client for content which is offensive, illegal or which contains illicit or infringing material. Accordingly, the use of hateful, offensive, profane, racist, sexist, vulgar, or otherwise inappropriate conduct or language on the Site is not permitted. Please note that KieBrothers is not responsible for any third party claims of copyright infringement for the materials (such as designs, fonts, stock photography, etc.) used in the design which are provided by the client. Accordingly, the Client shall indemnify KieBrothers, its affiliates, subsidiaries and related companies harmless from any losses, claims, obligations or other liabilities related to or arising out of the foregoing.
© 2006-2015 Kiebrothers® are trademarks of Kiebrothers Inc.

Customer Satisfaction and Refund Policy
We offer our clients a 100% satisfaction guarantee. Client satisfaction is our ultimate goal, and we strive for excellence on each and every order. We provide support for correcting any errors within seven (7) business days after the completion of your project. Additional revisions can be arranged on a per-project basis by contacting us.
A refund may be issued upon the confirmation of both parties, and upon the clearance of all details related to the refund. Refunds are issued within five (5) business days of the request for refund. No refund is issued if the request for the refund was received after the files are delivered to the customer, or after the installation of the product on the customer’s server.
A full refund will be considered based on the following reasons:
• The client’s order cannot be completed;
• The client’s request to cancel the order is received before the development is started;
You will NOT be eligible for a refund if the project has been delivered on time and if the final project meets our quality standards. Any negligence or mistakes by 3rd parties or by the client itself when sending original files or using the final materials will not be a cause of refund.

Payment
Payments will be charged on a pre-pay basis on the day that the order is created. Refunds are provided under certain circumstances, as set forth in paragraph 5 of this Terms of Service Agreement. By confirming the order, timeline, and details set forth by the team’s confirmation email, the client agrees to pay us the agreed-upon amount for our services.
Last updated: 7 February 2015